Product	Zero power contact Lens	Single vision Contact lens	Multifocal Contact lens
Any Branded Contact lens	2-3 Days	5-7 days	5-7 days
Prosthetic Contact Lens	2-3 Days	-------------------	------------------
Bandage Contact Lens	2-3 Days	------------------	------------------
Extended depth of focus lens – Myopia Control	-------------------	30 Days	------------------
Frequent replacement Lens	5-7 Days	5-7 Days	------------------
X Chrome Contact Lenses	5-7 Days	5-7 Days	-----------------
Spherical Rgp Lens	------------------	5-7 Days	-----------------
Rose k Series Lenses	------------------	30 Days	-----------------
Scleral Lens	------------------	5-7 Days	----------------
Toric / Multifocal  Scleral Lens	-----------------	30 Days	----------------
Orthokeratology Lens	-----------------	30 Days	----------------
Artificial Eyes	30 Days
Accessories	5-7 Days

The Return Process

There are many ways through which you can return a product. Schedule a pick-up

• We provide 100% free pick-up service (few cities may be excluded) from your address within 1-2 days after the request has been raised. Please keep the product(s) ready & hand it over to our allotted pick-up partners.
• The products(s) will then be checked for quality & verified. Wrong/Damaged items & empty returns will not be proceeded.
• Post the quality check, the exchange will automatically be processed or the refund will automatically be initiated within 2-3 days.

Ship product(s) to Aqua Global Eyestore Pvt Ltd

In case your location is not eligible for reverse pick-up, you can courier the same to us.

• Pack the product(s) in a box.
• We will send you a return label on your registered email. Please get a printout of this label & stick it on the box.
• Ship the product to the address below using any of your preferred courier service:

Address: Aqua Global Eyestore Pvt Ltd 3B, Basement, Harijan Colony, Shivalik road New Delhi -110017
Email id : nayancartofficial@gmail.com

Note: We will reimburse courier charges only if the product is eligible for return.

• Our team will check the product & eligibility, and then accept/reject the return request.
• Post the return, you can exchange it for a new one immediately or request a refund, at our website or mail us on nayancartofficial@gmail.com

Terms & Conditions

• Contact Lenses: Acceptable only for exceptional cases, within 7 days through our customer support centre. The lenses should be unworn, with the sealed outer packaging intact.
• Accessories (lens cleaner, contact lens case, contact lens solution & others): Refund/Exchange is not allowed.
• Any Membership: Once purchased, this membership is non-refundable.

Terms & Conditions

• Refund will only be initiated after the product is received at our warehouse & has passed the requisite quality check.
• If you select any option then, you will not be able to change it later.
• Partial refunds will not be provided on products under any offer

Refund

Our refund process has the following steps :