NayanCart - Eyeglasses, Sunglasses, Contact Lens Online

Product	Zero power contact Lens	Single vision Contact lens	Multifocal Contact lens
Any Branded Contact lens	2-3 Days	5-7 days	5-7 days
Prosthetic Contact Lens	2-3 Days	-------------------	------------------
Bandage Contact Lens	2-3 Days	------------------	------------------
Extended depth of focus lens – Myopia Control	-------------------	30 Days	------------------
Frequent replacement Lens	5-7 Days	5-7 Days	------------------
X Chrome Contact Lenses	5-7 Days	5-7 Days	-----------------
Spherical Rgp Lens	------------------	5-7 Days	-----------------
Rose k Series Lenses	------------------	30 Days	-----------------
Scleral Lens	------------------	5-7 Days	----------------
Toric / Multifocal Scleral Lens	-----------------	30 Days	----------------
Orthokeratology Lens	-----------------	30 Days	----------------
Artificial Eyes	30 Days
Accessories	5-7 Days

There are many ways through which you can return a product. Schedule a pick-up

We provide 100% free pick-up service (few cities may be excluded) from your address within 1-2 days after the request has been raised. Please keep the product(s) ready & hand it over to our allotted pick-up partners.
The products(s) will then be checked for quality & verified. Wrong/Damaged items & empty returns will not be proceeded.
Post the quality check, the exchange will automatically be processed or the refund will automatically be initiated within 2-3 days.

In case your location is not eligible for reverse pick-up, you can courier the same to us.

Pack the product(s) in a box.
We will send you a return label on your registered email. Please get a printout of this label & stick it on the box.
Ship the product to the address below using any of your preferred courier service:

Address: Aqua Global Eyestore Pvt Ltd 3B, Basement, Harijan Colony, Shivalik road New Delhi -110017
Email id : nayancartofficial@gmail.com

Our team will check the product & eligibility, and then accept/reject the return request.
Post the return, you can exchange it for a new one immediately or request a refund, at our website or mail us on nayancartofficial@gmail.com

Contact Lenses: Acceptable only for exceptional cases, within 7 days through our customer support centre. The lenses should be unworn, with the sealed outer packaging intact.
Accessories (lens cleaner, contact lens case, contact lens solution & others): Refund/Exchange is not allowed.
Any Membership: Once purchased, this membership is non-refundable.

Refund will only be initiated after the product is received at our warehouse & has passed the requisite quality check.
If you select any option then, you will not be able to change it later.
Partial refunds will not be provided on products under any offer

Our refund process has the following steps :

On an average, it takes 14 working days for the refund to be processed, post initiation.

You will get a refund back to the original source of payment through which the product was purchased.
The amount will be credited to your account in:

1-5 business days in case of wallets/debit card payment.
7-10 days in case of credit card payment.
Note: The amount will be credited only once the product has reached us and the quality check has been done.

For refunds on COD orders, we will require your UPI/bank details.
Once the product is received at our warehouse after the return & the quality check has been done, our team will call you & share a link with you to fill in your UPI/Account details to process the refund.
The amount will be credited to your account in 24 hours.
No cash refund will be provided for COD orders. You need to have initiated the exchange/refund process within 14 days from the receipt of your product.