Product

Zero power contact Lens

Single vision Contact lens

Multifocal Contact lens

Any Branded Contact lens

2-3 Days

5-7 days

5-7 days

Prosthetic Contact Lens

2-3 Days

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Bandage Contact Lens

2-3 Days

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Extended depth of focus lens – Myopia Control

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30 Days

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Frequent replacement Lens

5-7 Days

5-7 Days

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X Chrome Contact Lenses

5-7 Days

5-7 Days

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Spherical Rgp Lens

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5-7 Days

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Rose k Series Lenses

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30 Days

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Scleral Lens

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5-7 Days

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Toric / Multifocal  Scleral Lens

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30 Days

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Orthokeratology Lens

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30 Days

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Artificial Eyes

30 Days

 

 

Accessories

5-7 Days

 

 



The Return Process

There are many ways through which you can return a product. Schedule a pick-up

  • We provide 100% free pick-up service (few cities may be excluded) from your address within 1-2 days after the request has been raised. Please keep the product(s) ready & hand it over to our allotted pick-up partners.
  • The products(s) will then be checked for quality & verified. Wrong/Damaged items & empty returns will not be proceeded.
  • Post the quality check, the exchange will automatically be processed or the refund will automatically be initiated within 2-3 days.

Ship product(s) to Aqua Global Eyestore Pvt Ltd

In case your location is not eligible for reverse pick-up, you can courier the same to us.

  • Pack the product(s) in a box.
  • We will send you a return label on your registered email. Please get a printout of this label & stick it on the box.
  • Ship the product to the address below using any of your preferred courier service:

Address: Aqua Global Eyestore Pvt Ltd 3B, Basement, Harijan Colony, Shivalik road New Delhi -110017
Email id : Info@globaleyestore.com

Note: We will reimburse courier charges only if the product is eligible for return.

  • Our team will check the product & eligibility, and then accept/reject the return request.
  • Post the return, you can exchange it for a new one immediately or request a refund, at our website or mail us on info@globaleyestore.com

Terms & Conditions

  • Contact Lenses: Acceptable only for exceptional cases, within 7 days through our customer support centre. The lenses should be unworn, with the sealed outer packaging intact.
  • Accessories (lens cleaner, contact lens case, contact lens solution & others): Refund/Exchange is not allowed.
  • Any Membership: Once purchased, this membership is non-refundable.

Terms & Conditions

  • Refund will only be initiated after the product is received at our warehouse & has passed the requisite quality check.
  • If you select any option then, you will not be able to change it later.
  • Partial refunds will not be provided on products under any offer

Refund

Our refund process has the following steps :


On an average, it takes 14 working days for the refund to be processed, post initiation.

Refund To Source

  • You will get a refund back to the original source of payment through which the product was purchased.
  • The amount will be credited to your account in:
    • 1-5 business days in case of wallets/debit card payment.
    • 7-10 days in case of credit card payment.
    • Note: The amount will be credited only once the product has reached us and the quality check has been done.

Transfer To Bank (for cash transactions only - Cash on Delivery on online )

  • For refunds on COD orders, we will require your UPI/bank details.
  • Once the product is received at our warehouse after the return & the quality check has been done, our team will call you & share a link with you to fill in your UPI/Account details to process the refund.
  • The amount will be credited to your account in 24 hours.
  • No cash refund will be provided for COD orders. You need to have initiated the exchange/refund process within 14 days from the receipt of your product.